POLICY & GENERAL INFORMATION

Bookings

Once you have decided on a date to book, you will be required to pay in full price during checkout.

It will be non-refundable and non-transferable.


Business Hours

We are open during weekdays, Monday to Friday, from 9:30 AM to 6 PM.


Finance 

If you wish to split the full price into 4 interest- free payments, please add Sezzle as your checkout. 


Consent and Waiver Form

After booking your appointment, you will be required to fill out a consent and waiver form online that will be sent via e-mail. This must be submitted back prior to receiving any service. Failure to do so will make you ineligible to receive service. 


Cancellations & Refunds

Due to the nature of the service, all  payments are non-refundable and non-transferable.

If you decide to cancel, your payment will be forfeited. 

We reserve the right to refuse our services.


Reschedule

If you need to reschedule, please be respectful to provide a 48-hour notice prior to your scheduled appointment. You may reschedule one time before the payment will be forfeited and you will have to provide an new full payment.


Lateness

Please arrive on time or 5 minutes early for your appointment.

If for any reason you are expecting to be late, for no more than 15 minutes grace period, please inform me as soon as possible. If you are more than 15 minutes late, a $10 late fee will be applied.

Keep in mind there will be other clients after you. Your service may be altered to fit the remaining time available, or you may be asked to reschedule. 


No Shows

If you do not show up to your appointment without notice, your appointment will be cancelled, and the deposit will be forfeited. 


Allergy Test 

If you wish to take a patch test for possible risks of allergic reactions, please inform me. This must be taken 48 hours prior to your appointment.

If you choose to waiver the test, the Artist is released from liability. 

No refunds will be issued for reactions or contraindicated medical conditions. However, if you received an Eyelash Extension service, removal will be made free of charge. 


No Guest

All procedures require the full attention of the Client and the Artist. As such, only one allowed client is allowed in the room during the duration of the treatment. 

There is no waiting area as this is a home-based private studio. Thus, I request you do not invite any friends, family (no children), or pets to your scheduled appointment.


Location

This is a home-based private studio located in a residential neighbourhood near Malvern Town Centre.

The address is 100 Wingarden Court, M1B, 2P4.

Once a booking is confirmed, you will receive an automated email detailing the exact location with the suite provided and how to enter.


Parking

Guest parking lots are located right in front of the building. 



Public Transits

39A and 133 bus stops are located at the intersection of Neilson and Crowtail - an easy walk going straight to the building. 


Payment Options

We accept Visa, Mastercard, and Interac. No tax is included until further notice.

Prices are subject to change at any time. 

If you have any questions or concerns, please contact me.